The client is a leading provider of fully integrated, customizable workflow solutions and revenue cycle and patient management software based out of the US. The client offers a solution to identify alternative funding sources for patients, support patient advocacy through counseling and assistance, and ensures that self-pay patients are managed consistently. The client was looking at improving the user experience and thereby optimizing the screening process for its internal advisors as well as extending the app to patients for self assessment. We gethered requirements and researched the old system interface and processes, and provided a detailed report highlighting actionable insights. This helped us come up with the new user journey mapping and information architecture by envisaging the real-time situations and simulating the navigational patterns. We proposed a new workflow to collect the most important and relevant information at the patient’s bedside. Dividing data collection into smaller sections to facilitate quicker screening process, was an important tactic. We uplifted the UI look and feel and built a consistent design system. Interactions were designed keeping in mind that the app would be used from regular as well as touch-sensitive display devices. The application was made responsive across multiple browsers and devices.